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Email Templates

Email Templates enable administrators to create standardized email messages that integrate seamlessly with Workflows. These templates streamline communication for critical processes such as user onboarding, role changes, and department transfers.

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Important: Email Templates provide consistent messaging but are only delivered when activated through a Workflow. Templates alone do not send emails.


Email Templates interface

What You Can Do​

As an administrator, you have full control over email templates:

  • Create Templates – Build new email messages with dynamic content using variables, ready for Workflow integration
  • Edit Templates – Update existing templates to refine messaging or adjust variable usage
  • Delete Templates – Remove outdated or unused templates to keep your library organized

Example: New Employee Welcome Email​

Consider a "New Employee Welcome Email" template that includes:

  • Personalized greeting: "Welcome, {{first_name}}!"
  • Essential first-day information and schedule
  • Key contact details for IT support and HR assistance

When this template is triggered through a Workflow, it automatically personalizes each email while ensuring consistent, professional communication for every new hire.

Template Variables​

Personalize your email templates using these dynamic variables:

User Information

  • {{first_name}} – User's first name
  • {{last_name}} – User's last name
  • {{username}} – User's system username
  • {{display_name}} – User's display name
  • {{email_address}} – User's email address
  • {{password}} – User's password (only available for users created via Adcyma; removed after use)

Organizational Details

  • {{manager_name}} – Direct manager's name
  • {{manager_email}} – Direct manager's email address
  • {{company_name}} – User's company
  • {{department}} – User's department
  • {{job_title}} – User's job title

Get More Variables​

Need additional user attributes for your templates? We're here to help! Contact our support team at support@adcyma.com and we'll work with you to add the variables you need.

By combining Email Templates with Workflows, you can automate communications while maintaining consistent, professional messaging across your organization.